We value every customer and work hard to ensure that orders are delivered as efficiently as possible. The information below outlines the process from payment confirmation to delivery.
Payment Confirmation
- Once your order has been authorized and verified, a confirmation email will be sent to you.
Processing
- Orders are usually processed within 1–2 business days for European regions. Weekends and public holidays are not included.
Shipping
- We currently ship to European regions. Shipping usually takes approximately 7–14 business days to reach the destination for European regions. Once your order has been shipped, we will send you a shipping confirmation email with tracking information.
- Shipping fee: Shipping fees are charged in euros (EUR). We charge €6.99 for orders under €69.00. Free shipping is available for orders of €69.00 or more.
Taxes, Duties, and Import Fees
- Product prices include applicable taxes. We provide DDP shipping, which means duties and import-related fees are handled in advance where applicable.
- Our orders only charge the product price and shipping fee, if any. Customers do not need to pay additional import taxes, customs duties, or VAT upon delivery.
Delivery
- The total delivery time is the sum of processing time and shipping time. For example, if an item requires 1–2 business days for processing and 7–14 business days for shipping, the estimated delivery time will be 8–16 business days.
- The system will automatically match the most suitable delivery method based on factors such as the sales platform, product size, and package weight. If the shipping address includes a PO Box, the selected logistics method will be reviewed. If the chosen delivery method does not support PO Box addresses, the order may be flagged for manual review, and we may contact you to update the address or confirm cancellation.
Track Order Status
- After your order leaves our warehouse, you will receive a shipping confirmation email with tracking information.
- Tracking updates may take up to 72 hours to appear after the shipping confirmation email is sent.
- If you would like to check your shipment status, please visit Track Order.
- If there is no tracking update after a reasonable period, please contact us at info@attackb.com.
Causes of Delay
Tracking updates or delivery may be delayed due to force majeure or other events beyond our control, including:
- Severe weather conditions, such as heavy rain, tornadoes, floods, or earthquakes.
- Local disruptions such as strikes, public holidays, or major events.
- Peak season transportation constraints, including limited flight space or staffing shortages.
Contact Us
If you have any questions, please contact us:
Tel: +86 15336262061
Email: info@attackb.com
For more information, you may also review our Payment Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.